Well, it looks like my office may actually be adequately cooled for an entire week! Maybe I can wear pants to work that week:

SABIN HALL
WRIGHT HALL
SOUTH MAUCKER UNION

Steve Pavelec from Facilities Planning has rescheduled the steam shut down for McCollum Science Hall. On Friday, July 19th at approximately 2:00 PM there will be a steam shut down at McCollum Science Hall that may effect the above listed buildings. The steam is scheduled to come back on Friday, July 26th at approximately 2:00 PM. The Physical Plant would like the above listed buildings to beware that they may be without steam during this time period. If your building is effected by the steam shut down you will have no hot water and the air temperature in the building may be cool. We appreciate your cooperation with this situation. If you have any questions or concerns please call Steve Pavelec with Facilities Planning at 3-6165 or 3-2611.

It's normal not to have hot water in this building, the west half of the building has never had hot water. That's nice and sanitary in the bathrooms. I think Facilities Planning got so tired of people complaining that the hot water didn't work, they finally removed all the handles from the left side of the sinks. I guess we can't afford luxuries like hot water, what with the budget cuts and all...
- posted by Seth @ 11:01 AM    

 
Some users give you far too much information in their e-mails. I haven't decided yet if this is better or worse than the people who don't give you enough information, as you still have to read all of this extra wordage to find out if there's something important in there. This morning, I got this e-mail from a user who apparently thinks I care what ISP she's using at home, and what she did on her vacation:

I came back from my vacation and found that my switch to SBC-Yahoo has, as I expected created a problem. When I started mu computer, it did not start normally but ran thru a black screen with some messages and then said that one file was being quarantined because it was infected with W32KlezH@ The file in question is Field.bat

Is this something I can just delete? I ran another virus scan and Norton did not find any problems. Has the problem been cured?

I've seen more spam since moving from the old prodigy. I just got the earthlink software and shall try that.

Then, a few minutes later, she sends this one:

My trip started with a 5:45am wake-up to get to the airport in Florida and ended due to cancelled planes and then a mechanical problem with a 6:20 pm arrival to my apt. Sorry for not giving all details in the last email but my brain has not quite logged on.

The Virus scan message: W32Klez@ The email attachment Field.bat is infected. As soon as I saw this, I did tell Norton to quarantine it. I did open some attachments after this, but only from friends (who could, I now realize have infections)

BUT--
I then ran Virus Scan again, Disk Doctor and WinDr. Virus Scan came up fine, as did WinDoctor. Disk Doctor had a problem: "Correcting errors in the Volume Bitmap" and "Norton Disk Doctor found problems with the file system. Run Norton and check the Fix Errors box."

I had unchecked it because Windows XP needs to be rebooted for this to work. I did a reboot, redid Disk Doctor and it came up fine.

So-o, have I really benefited by having Norton 2002, have I cut the problem off at the pass, or do I have to disable System Restore and go thru a major hassle to deal with this worm?

Okay, I don't support people's home machines, I'll give them tidbits of advice from time to time, but I'm not going to spend a lot of time on it, at least not for free. At Holly's recent reunion, I was commiserating with the wife of a Veterinarian, who says that he'd never tell anyone what he does, because then he gets bombarded with questions about everyone's pets, and they want the answers for free. Being an IT guy is almost as bad...
- posted by Seth @ 6:04 AM