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June 10, 2003
I don't know if you've
I don't know if you've ever tried to cancel an AOL account before, but it's a pain. They have uber-scripts for their service people for every possible situation, to try to entice you to stay. I no longer needed the one I'd been using for travel, so I called up to cancel today, and I was dreading the 20 questions game already. So, I devised a scheme to get me off the phone quickly, without being a total jerk to the customer service slave, I figured there had to be some scenario in their scripts that didn't lead to suggesting another level of service or pointing out a way they could continue to bill you for something:
Him: Why would you like to cancel your account?
Me: Uh, I sold my computer, and I'm not getting another one.
Him: So...you just sold your computer, and you're not going to go online?
Me: I'm also moving to Europe.
Him: You're moving to Europe?
Me: Umm, yep, that's it, I'm moving to Europe.
Only took me 3 minutes to cancel my account, that's a record.
Oh, and I didn't sell my computer, and I'm not moving to Europe.
Posted by Seth Bokelman at June 10, 2003 01:45 AM
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