Cheap TiVo

Wow, with the new $50 rebate, you can now pick up a 40 hour TiVo for $138 with free shipping from Amazon.com. I've got two of the 60 hour variety, and I love them.

Check out my TiVo page for some more info I've written up in the past. You've still got to pay for the "service" for them as well, but I just paid for the "lifetime" service on my units, and I've already passed the "break-even" point, compared to paying the monthly service fee on them. Now if they only had an HDTV capable unit out, for other than DirecTV subscribers...

The Passion

I saw Mel Gibson's new movie, The Passion of the Christ, last night.  It's incredibly violent, so much so that I'm forced to agree with Roger Ebert when he questions the MPAA's rating in his spot-on review of this film.  If this movie doesn't deserve the NC-17 rating for violence, I don't know what movie ever will.  It is by far the most gore-filled, violent, and disturbing movie I have ever seen.  My wife got up and left the theatre at one point, when she couldn't watch anymore, and she wasn't alone in doing so.  People in the theatre didn't just cry, they were sobbing and weeping.  I think the two college girls behind us cried for the better part of an hour and a half.

That said, it is a good movie, even a great movie, but make no mistake about it, this is not a movie for children, and certainly not for young teens either.  Since the MPAA refused to give this an NC-17 rating, either they'll never give that rating for violence, only for sex, or they shied away from putting that rating on a film about Jesus.  The NC-17 is the kiss of death for many movies, which is absurd, as there's a place for a rating above R, but below X-rated pornography, and a film like The Passion of The Christ is an example of such a film.  I'm disturbed that somewhere in America, a parent will take their child into this movie, and the child will be traumatized.  Most adults will be traumatized by this movie.

As for the supposed "Anti-Semitism" of this movie, it's all knee-jerk reaction, as the movie is even more so Anti-Roman (Anti-Romanic? Anti-Romantic?) but that's part of the historic story, and the movie is not attempting to incite or blame anyone for Jesus' death.  In fact, it makes it pretty clear that Jesus could have put a stop to it all if he'd chosen to do so, both Pontius Pilate and Herod almost beg him to stand up for himself so that they can set him free, and he refuses to do so.

As for the violence, so you're fore-warned, take the evisceration scene in Braveheart, and make it last about 2 hours, and you'll have a sense of what you're in store for.  But, unlike Braveheart, Gibson doesn't shy away from showing the violence.  While William Wallace was eviscerated, we only saw his face.  While Jesus has the skin flayed off him, we see it. The same with the spikes being driven through his limbs, the spear piercing his side, and numerous other atrocities that will shock you.  I'm not a prude, I'm not squeamish, and I've never had to turn my head away from gore in a movie before, and I had to do it in this movie.

Keep in mind, I'm not a church-goer, and while I was baptised and confirmed a Missouri Synod Lutheran (mostly to please my grandmother), I'm really an Agnostic at heart.  I can't quote you any scripture, and I don't pray unless I'm stuck in a situation where I can't get out of it.  With that disclaimer, I found this to be a very powerful film, to the point of being overpowering, so that by the end of the movie, you're relieved when Jesus finally dies, just so that his suffering (and yours) is finally over, and you don't have to watch it anymore.

If you are a strong Christian, you will be moved, and inspired by this movie.  It is a good film, and makes apparent Christ's suffering on behalf of mankind.  It's inspiring, and it's meant to show his love for his fellow human, and it accomplishes all of that.  The violence is just overwhelming at times.

If you don't have a strong stomach, I'd suggest waiting for video/DVD to see this film, as in the theatre it's overpowering, and you can't pause it when you need a break.  If you do go to see it, I think you'll find it's a good movie, but just be prepared for what you're going to see, and don't bring the kids.

We Don't Support That

Salon has a great article (you'll have to click and watch the annoying ad before you can read it for free) today about the folks who provide telephone support for major computer vendors. It paints a grim picture of that industry, and leaves you wondering how people ever get any problems solved. In reality, you're going to need a local tech to diagnose most problems, as most of those script-readers are fairly useless, as the article points out, the system actually works to get rid of the helpful and knowledgeable technicians.

In my years of doing desktop support, I've developed my own tricks to work around their system. First and foremost, just plan on lying about something before you call. The reality is that I have 15 years of experience with PC hardware, and the person on the other end of the phone likely has about 15 minutes of experience. Is it unethical to lie to them? That's up to you to resolve. I think it's pretty unethical to sell people on your great phone support, which is really provided by a guy in India who has a lifelong dream of making minimum-wage someday, reading scripts to you that have nothing to do with the problem you're experiencing. The American call centers aren't any better, because they're run the way the article illustrates.

So, assuming you're knowlegeable, what should you do? Waste all day performing the random tasks the callers want you to try, when you already know what the problem is? Or feed them a bunch of crap to send you the new part that you know you need? I'll take the part, please.

The article talks about three types of people you might reach: the punters, the givers, and the formatters. All of them can be defeated.

Punters can be easily defeated, I've done it many times, you just keep telling them that you already did whatever it is they're going to tell you to do. Refuse to let them get you off the phone, no matter what punt they try. Eventually, they'll give you what you want, or escalate you to get rid of you. You may have to tell some whoppers here, but they're probably not going to be gutsy enough to call you an outright liar, so just keep going with it.

Givers are pretty good, when it comes to desktop support, they'll give you what you want to fix the computer, with a minimal amount of hassle. Being condescending to them actually helps your case, because you can overwhelm them with your technical knowledge, and they'll assume you're right, and you know what you're asking for, so they'll give it to you to get you off the phone.

Formatters are my favorite to deal with, mostly because I'm a formatter at heart. If it could possibly, in any universe, be a software problem, I'll have formatted before I called, and I love being able to throw that back in their faces. This forces them to fork over the part I want, or to escalate me to someone who can actually help me. You can usually hear the defeat in their voice as they do it, too.

Keep in mind, you should really know what you're doing to use these strategies. If you truly have no idea what the problem with your system is, hire someone locally to come fix it for you.